Warranty & Repair Service
Warranty
Lefrik products come with a 5-year warranty from the delivery date, covering material and manufacturing defects but not misuse or natural wear.
To extend the product’s life, avoid overloading the backpack.
The warranty applies only to purchases made through our official website, Madrid store, or authorized retailers, with proof of purchase required.
Care tips are available in our care guide.
If you bought your bag at www.lefrik.com or our Madrid store, fill out this form with your order details and a description of the damage.
Adding photos will help us process your claim faster.
FAQ
What if I purchase at an authorised Lefrik stockist?
You will first need to contact the store your purchased the item from, as they know our warranty policy. If they cannot help, nor reply, please contact us via this form and include your purchase receipt.
What does the warranty cover?
Warranty covers:
- Broken or mal-functioned hooks .
- Scratched reflective band.
- Detached handles.
- Wore off strap.
- Broken or rusted snap buttons.
- Flayed/torn interior and exterior seams.
- Broken zip slider, or damaged zip teeth - Please bear in mind the way of openning the bag may cause this issue, use the puller correctly.
- Broken plastic clasp or buckle.
- Tearing of the product fabric.
- Manufacturing defects.
- Broken or torn cord, or missing metal stopper.
- Broken backpack eyelet.
Warranty does not cover:
- Mould or bad smells in the product due to dampness or use.
- Tearing or damage of the product for incorrect use or machine washing.
- Wrinkling of the backpack by washing in hot water.
- Tearing or scuffing of the backpack due to use.
- Broken wheels due to incorrect use.
- Decoloration due to excesive sun exposure.
- Hook or puller colour loss.
We do not mass produce our items which means each embroidered text may be slightly different.
This is not considered as a fault in our product and therefore is not included.
What do I need to provide as proof payment?
If you purchased your product from our website, you will need to share with us your order number. This number is included in the confirmation email you received after placing your order.
If you purchased your product from our Madrid Flagship, or from any of our authorised stockists, you will need to provide us with a photo of the purchase ticket.
Is your warranty already over?
No worries! Write to us via our contact form and let us know what your problem is. If you need spare parts for the repair, and we have them available, we will be able to send them to you.
Repair service
Currently, repairs are only done at our Madrid store.
If you’re in the Iberian Peninsula and want to repair your bag there, please fill out this form. For other locations, we ship replacement parts and offer a collaborative map to find or add local repair shops.
If you have questions about repairs or costs not covered by warranty, feel free to contact us.
Collaborative map
Care Guide
Lefrik products are made to last for years. Here are some tips to keep yours in the best condition.
Daily care
Avoid overloading your backpack to prevent overstretching, loss of shape, and damage to seams and zippers.
For extra protection against water and dirt, use Eco Proofer—a durable, material-safe repellent.
Cleaning
Remove dirt and stains using a soft-bristle brush or toothbrush with mild soap and cold water. Gently rub in circular motions and repeat if needed. Rinse with cold water and air dry.
If necessary, machine wash on a gentle cycle with cold water.
Use the Guppyfriend washing bag to prevent microplastic release and protect your backpack from damage during washing.