Warranty & Repair Service
5-Year Warranty
All Lefrik products are covered by a 5-year warranty from the date of delivery.
This warranty covers any manufacturing or material defects, but does not apply to misuse, improper care, or normal wear and tear. To keep your backpack in the best condition over time, we recommend avoiding overloading and following our care guidelines.
What’s covered
- Manufacturing defects
- Faulty materials
- Issues affecting product functionality
What’s not covered
- Natural wear and tear
- Damage caused by misuse or overloading
- Cosmetic changes over time
Eligibility
The warranty applies only to purchases made through:
- Our official website
- Our Madrid store
- Authorized retailers
Proof of purchase is required.
Need help with your product?
If you believe your item is eligible for a warranty claim, simply fill out our form with:
- Your order details
- A brief description of the issue
Adding photos will help us review your request faster.
FAQ
What if I purchase at an authorised Lefrik stockist?
You will first need to contact the store your purchased the item from, as they know our warranty policy. If they cannot help, nor reply, please contact us via this form and include your purchase receipt.
What does the warranty cover?
Warranty covers:
- Broken or mal-functioned hooks .
- Scratched reflective band.
- Detached handles.
- Wore off strap.
- Broken or rusted snap buttons.
- Flayed/torn interior and exterior seams.
- Broken zip slider, or damaged zip teeth - Please bear in mind the way of openning the bag may cause this issue, use the puller correctly.
- Broken plastic clasp or buckle.
- Tearing of the product fabric.
- Manufacturing defects.
- Broken or torn cord, or missing metal stopper.
- Broken backpack eyelet.
Warranty does not cover:
- Mould or bad smells in the product due to dampness or use.
- Tearing or damage of the product for incorrect use or machine washing.
- Wrinkling of the backpack by washing in hot water.
- Tearing or scuffing of the backpack due to use.
- Broken wheels due to incorrect use.
- Decoloration due to excesive sun exposure.
- Hook or puller colour loss.
We do not mass produce our items which means each embroidered text may be slightly different.
This is not considered as a fault in our product and therefore is not included.
What do I need to provide as proof payment?
If you purchased your product from our website, you will need to share with us your order number. This number is included in the confirmation email you received after placing your order.
If you purchased your product from our Madrid Flagship, or from any of our authorised stockists, you will need to provide us with a photo of the purchase ticket.
Is your warranty already over?
No worries! Write to us via our contact form and let us know what your problem is. If you need spare parts for the repair, and we have them available, we will be able to send them to you.
Repair Service
Repairs at our Madrid store
At the moment, repairs are carried out exclusively at our Madrid store.
If you’re located in the Iberian Peninsula, you can request a repair by filling out our form and bringing or sending your item to us.
Outside Spain? No problem
If you’re based outside the Iberian Peninsula:
- We can ship replacement parts when possible
- You can use our collaborative repair map to find trusted local repair shops
- Or add your own to help grow the community
Costs & support
Repairs not covered by warranty may involve a cost. If you have any questions about repairs, pricing, or availability, feel free to get in touch with our team — we’re here to help.
Collaborative map
Care Guide
Lefrik products are designed to last. With the right care, you can extend their lifespan and reduce environmental impact. Discover simple tips to keep your bag in its best condition over time.
Daily care
Avoid overloading your backpack to prevent overstretching, loss of shape, and damage to seams and zippers.
For extra protection against water and dirt, use Eco Proofer—a durable, material-safe repellent.
Cleaning
Remove dirt and stains using a soft-bristle brush or toothbrush with mild soap and cold water. Gently rub in circular motions and repeat if needed. Rinse with cold water and air dry.
If necessary, machine wash on a gentle cycle with cold water.
Use the Guppyfriend washing bag to prevent microplastic release and protect your backpack from damage during washing.