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Exchange and returns policy

We accept returns and exchanges within 60 working days of the purchase date.

To proceed with a return, please note the following steps before accessing our returns & exchanges portal.

  1. The product may not be used.
  2. The product must be returned in the same condition as it was sent, with the original labels and packaging. If the original packaging is not available, it must be replaced by packaging of similar size and capacity.
  3. The box must include your full name and order number (Ex. LFK1234).
RETURNS & exchanges portal
FREE GIFT ITEMS*

In case of return of an order with free gift items, the gift item must also be returned in perfect condition. In case it is not included in the return, its price will be deducted from the total amount to be returned.

RETURNS & EXCHANGES COST
Spain* + Portugal

The cost of returning or exchanging a product is 4,90€.

Follow the instructions provided on the portal to deliver your order to a drop-off point.

*If you live in Madrid you can also return and exchange your products at our flagship store in C/Colón 4 at no cost.

To return your products from the Canary Islands, Balearic Islands, Ceuta, and Melilla, please contact us directly at info@lefrik.com.

United Kingdom

The cost of returning or exchanging a product is £5.

Follow the instructions provided on the portal to deliver your order to a drop-off point.

Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Poland, Slovakia

The cost of returning or exchanging a product is 9,90€.

Follow the instructions provided on the portal to deliver your order to a drop-off point.

Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Monaco, Romania, Slovenia

The cost of returning or exchanging a product is 12,90€.

Follow the instructions provided on the portal to deliver your order to a drop-off point.

Rest of countries

The cost of returning or exchanging a product is 24,90€.

Follow the instructions provided on the portal to deliver your order to a drop-off point.

OFFSET CARBON FOOTPRINT

If you choose this option, the money collected will be sent to the NGO Reforesta. Every 17€ is equivalent to one tree planted in those areas of Europe most affected by climate change and desertification.

FAQ
Do I have to pay for the return?

Return and exchange shipping costs are the responsibility of the customer. In cases where the product is considered faulty Lefrik shall assume the entire cost of the return shipping and/or exchange.

How and when will I receive my refund?

Once we receive your item back in the specified address and once we confirm that the product has not been used and has been returned in the same condition it was delivered, the value of the item purchased will be refunded by the same method you made the original payment.

Note that it might take a couple working days to receive the payment back in your bank account.

If discount codes have been used when the purchase was made, the value of the discount code will not be refunded.

Return cost will be deducted from the total refunded price.

CONTACT

Still have questions?

We're happy to help!

Please email us at info@lefrik.com and we will get back to you within 24 hours.