Returns

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Congratulations! Your order qualifies for free shipping Free shipping above 60€ in Spain mainland

Shop now and return or exchange until the 31st January 2024

Return conditions

We accept returns within 30 working days of the purchase date. But for any orders taking place from 1st November 2023, we allow returns until the 31st Januart 2024.

To proceed with a return, please follow the steps and fill out the following form.

The product may not be used.
The product must be returned in the same condition as it was sent, with the original labels and packaging. If the original packaging is not available, it must be replaced by packaging of similar size and capacity.
The box must include your full name and order number (Ex. LFK1234).
Please, fill out this form:

RETURNS FORM

Free gift items*

In case of return of an order with free gift items, the gift item must also be returned in perfect condition. In case it is not included in the return, its price will be deducted from the total amount to be returned.

Returns from Spain

For spanish national returns we recommend that you send any item for return by courier or certified mail and retain proof of shipment.

UK returns

All our United Kigdom returns are sent to one of our collaborante NGOs accross the channel. We advice to send the return through certified mail and keep a tracking number at all time until refunded.

International returns

For international returns (outside the Iberian Peninsula) we recommend using our prepaid label which includes customs charges Why?:

Any package sent through your own local currier may impact on your refund price as we don't take responsability on the price customs asks us to pay for reciving the package. In this situation we would have to charge the customs price from your refund, which could cost a lowest of 20€.

Iberian Peninsula — 4,5€

Portugal + Balearic Islands — 6,9€

Canary Islands — complete this form

Rest of countries — complete this form

Do I have to pay for the return?

Return and exchange shipping costs are the responsibility of the customer. In cases where the product is considered faulty Lefrik shall assume the entire cost of the return shipping and/or exchange.

How and when will I receive my refund?

Once we receive your item back in the specified address and once we confirm that the product has not been used and has been returned in the same condition it was delivered, the value of the item purchased will be refunded by the same method you made the original payment.

Note that it might take a couple working days to receive the payment back in your bank account.

If discount codes have been used when the purchase was made, the value of the discount code will not be refunded.

Still have questions? We're happy to help! Please email us at info@lefrik.com and we will get back to you within 24 hours.