To proceed with a return, please follow the steps and fill out the following form no later than 30 working days from the date you received the product. *
- The product may not be used.
- The product must be returned in the same condition as it was sent, with the original labels and packaging. If the original packaging is not available, it must be replaced by packaging of similar size and capacity.
- The box must include your full name and order number (Ex. LFK1234).
- Please, fill out this form.
For spanish national returns we recommend that you send any item for return by courier or certified mail and retain proof of shipment.
All our United Kigdom returns are sent to one of our collaborante NGOs accross the channel. We advice to send the return through certified mail and keep a tracking number at all time until refunded.
For international returns (outside the Iberian Peninsula) we recommend using our prepaid label which includes customs charges Why?:
Any package sen't through your own local currier may impact on your refund price as we don't take responsability on the price customs asks us to pay for reciving the package. In this situation we would have to charge the customs price from your refund, which could cost a lowest of 20€.
Prepaid return label.
Iberian Peninsula - 4,90€
Portugal + Balearic Islands - 6,90€
International - The price of your return label will be stipulated by our system when creating a label. For that please fill out this form.
Do I have to pay anything for a return?
Return and exchange shipping costs are the responsibility of the customer. In cases where the product is considered faulty Lefrik shall assume the entire cost of the return shipping and/or exchange.
How and when will I receive my refund?
Once we receive your item back in the specified address and we confirm points 1 and 2 are correct, the value of the item purchased will be refunded by the same method you made the original payment. Note that it might take a couple working days to receive the payment back in your bank account.If discount codes have been used when the purchase was made, the value of the discount code will not be refunded.*