To proceed with a return*, please send follow these steps and fill out the following form no later than 30 working days** from the date you received the product.
- The product may not be used.
- The product must be returned in the same condition as it was sent, with the original labels and packaging. If the original packaging is not available, it must be replaced by packaging of similar size and capacity.
- The box must include your full name and order number (Ex. LFK1234).
- Please, fill out this form.
For spanish national returns we recommend that you send any item for return by courier or certified mail and retain proof of shipment.
For international returns, we recomend you use our prepaid label that will include the cost of customs. Any package sen't through your own local currier may impact on your refund price as we don't take responsability on the price customs asks us to pay. (The price is usually a lowest of 20€)
*If one of the previous steps is not completed, the return will not be valid.
**During the Christmas period we are extending our return period until January 15th for all purchases made after 11/26.
Prepaid return label.
Iberian Peninsula - 4,90€
Portugal + Balearic Islands - 6,90€
Do I have to pay anything for a return?
Return and exchange shipping costs are the responsibility of the customer. In cases where the product is considered faulty Lefrik shall assume the entire cost of the return shipping and/or exchange.
How and when will I receive my refund?
Once we receive your item back in the specified address and we confirm points 1 and 2 are correct, the value of the item purchased will be refunded by the same method you made the original payment. Note that it might take a couple working days to receive the payment back in your bank account.If discount codes have been used when the purchase was made, the value of the discount code will not be refunded.